Banks are not refunding victims of fraud and they should be - is yours ?
We’ve exposed the banks that are treating victims of bank transfer scams badly.
New data shows the Financial Ombudsman Service routinely overruling banks in favour of scam victims, and having to intervene to help get their money back. We found NatWest and The Royal Bank of Scotland (RBS) - part of the same banking group - are getting reimbursement decisions wrong in nearly nine in 10 cases.
It's clear that banks can't be trusted to make the right decision when it comes to reimbursing victims of bank transfer scams.
Data from the ombudsman shows the percentage of cases it’s had to overrule and force the bank to pay out to the scam victim. Do you know how your bank would treat you if you were scammed out of your life savings? Find out the worst offenders here.
If you’re not satisfied with the outcome of a case with your bank - whether reimbursement for a scam, or something else - it’s essential to escalate it to the Financial Ombudsman Service.
Can we help you with anything else? Our Member Services team is always happy to help. You can contact them by email at firstname.lastname@example.org or by telephone on 029 2267 0000.
Our offices are open Mon to Fri, 8.30am to 6pm and Sat, 9am to 1pm.
Consumers' Association, Company number: 580128, Charity No: 296072. Reg office:
2 Marylebone Road, London NW1 4DF.