Banks are not refunding victims of fraud and they should be - is yours ?

We’ve exposed the banks that are treating victims of bank transfer scams badly.

New data shows the Financial Ombudsman Service routinely overruling banks in favour of scam victims, and having to intervene to help get their money back. We found NatWest and The Royal Bank of Scotland (RBS) - part of the same banking group - are getting reimbursement decisions wrong in nearly nine in 10 cases.

It's clear that banks can't be trusted to make the right decision when it comes to reimbursing victims of bank transfer scams.

Data from the ombudsman shows the percentage of cases it’s had to overrule and force the bank to pay out to the scam victim. Do you know how your bank would treat you if you were scammed out of your life savings? Find out the worst offenders here.

Banks not refunding victims

If you’re not satisfied with the outcome of a case with your bank - whether reimbursement for a scam, or something else - it’s essential to escalate it to the Financial Ombudsman Service.

Best wishes

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