Blame everything on Covid 19
BLAME EVERYTHING ON COVID 19

So many companies are now offering an appallingly slow and inferior service and blaming it on Covid 19.
One company states on its main web site that if you call the company the average call time - BEFORE THEY ANSWER AND WHERE YOU WILL BE ON HOLD THE WHOLE TIME - IS ONE HOUR.
This kind of appalling service is NOT to be taken for granted as with thousands newly unemployed, why can't these companies employ more staff to take more calls so that frustrated and annoyed paying customers are not wasting an hour on hold when they should / could offer a competant and complete service and STOP BLAMING COVID 19.
I recently had a flood pouring through Hamilton Hall ( into the newly decorated Conservatory which broke my fucking heart after all the work and time spent redecorating it all myself ) and when I attempted to call my insurance company I was the whole day on hold several times while one department ( 28 minutes on hold ) then had to put me through to a different dept. ( 20 more minutes on hold ) and then yet again transfer me to someone else and it turned out I had been returned to the first women again and this was now beginning to REALLY piss me off...
