I had a phone conversation today with a very nice young chap from Pakistan. This is how it went: "Hello sir, how are you today?" "I'm very well, thank you for asking. And how are you? And, more to the point, WHO are you?" "Sir, my name is Ahmed and I'm calling you from Microsoft". "Microsoft, eh? Is that a city in Pakistan? How's the weather there today?" "No, sir - MICROSOFT, the computer company. I'm calling to tell you that we have found a problem with your computer and