Big thankyou for last weeks HUGE response
I received more emails last week than I think I have ever had before from you guys in support of me loosing it last week with a rude customer - and your support has truly moved me and thank you. - here are some below :
It can be hard running any business, especially a gay venue.
It is a lot of long hours, hard work and sleepless nights worrying.
It is never dull and always a mystery who and what comes next.
It can be a nightmare as it can be Heaven sent.
Like everyone, I have my ups and downs and days when I am sick of it.
Days when I want to quit.
days when I want to run away
days when I wonder WTF - and this all comes because of a very few ssholes who spoilt it for everyone else.
I muster on and your wonderful e mails and phone calls of support are truly reward in iktself and thank you to everyone who got in touch, you cannot imagine what it means to me.
My comment last week:
I lost it this week, shouted at a customer who refused to pay for his meals and add a £1.90 tip for the staff. He screamed the law at me, which he was incorrect about and as we are all on tender hooks, on the knife edge, stressed and anxious, anything can spark something off as we are all suffering here and when people misbehave and act in an appalling manner - especially in a venue that has been shut for almost a year and is a NOT FOR PROFIT VENUE offering scores of free holidays to the needy - along with the stress of possibly loosing ones business etc. then people like this are not worth my venue if all they are going to do is be mean fisted, mean spirited and deliberate. And all over £1.90. I offered a mediation and he refused so now it is his, he can own it.
Since opening we have been very aware that everyone is on the knife's edge emotionally because this pandemic seems not to be ending as we thought with the new Delta Variant growing speedily around the country is a concern and there is talk of a 3rd wave - and more shut downs, and when people cause trouble, act up, find something to shout about and find anything to complain about - then this kind of person is unwelcome if they cannot compromise, cannot understand they are not in this alone and if they have no concern or worry about more than themselves, if all they do is selfishly ignore the plight of others and cause and create more anxiety by their very actions, then I will speak up as selfish attitudes are not to be tolerated.
A little understanding and compassion goes a long way and when on a Reduced Price and deliberately arguing about a £1.90 tip for the staff, especially as we ask for cash and he chose to pay by card which we clearly state has 10% added, is just deliberately being mean. No one regrets it more than me, but I am not going to be walked on and mistreated by those who should know better and especially towards a NOT FOR PROFIT VENUE... it's just mean and makes you look small and all over £1.90p.
There is always two sides to any story - whatever the situation, whatever the grievance, and I appreciate I have only listed my side of this but in all honesty, as with all things, he is very welcome to share his grievance with us and as to why he thought it appropriate to bark the law at me over £1.90 and his actions are EXACTLY why so many people get sick of running a gay venue and pack up and close down with none of the picky fucked up queens bitching at their every move and enjoy some peace and quiet and guess what is said by those who have caused venues to close - ...'No one is offering us anything...' and that's because through bad behaviour, venues shut because they get sick of the assholes ( a few I have to say - a vety few - and it is the few who cause all the damage ) and choose to live a life of their own and - in a sence - the gay communiuty misses out. As more venues close due to the internet and now Covid - DON'T FUCK ABOUT WITH THE VENUES YOU HAVE LEFT - AS WHEN THEY CLOSE - YOU WILL HAVE FUCK ALL - NOTHING - only the gay friendly Hiltons and every other venue in the land but you are still at risk and the LGBTQ Community of business's who go out of their way to offer something nice for our community, will be lost forever.
Here are a few of your answers sent this week - BELOW:
People like that....just tell them to fuck off. Pure and simple. Don't even waste time trying to be reasonable....
Many years ago I was in the hotel trade and left before I killed someone! 🤯😬
Unfortunately the customers are NOT always right/reasonable/understanding/kind....so they can go somewhere else and NOT be......etc.
The hotel is your home, of course...
I am so sorry but some gay people are up there own arses a lot of time and have little regard for others!
I dont blame you at all so not feel guilty as I may suggest you acted appropriately Dale
You deserve support - you are really good to your clients. Charlie XX
You are definately doing a lot right through Hamilton Hall and the many times I have visited is always differtent, always wonderful and always a pleasure to be with you all. You have my complete sympathy for what you have to tollerate from the few. Ruddi.
John: Read your Blog. Feel for you. All over £1.90./ But that's not the point either way. He sounds obnoxious. No tip and on a discounted stay. Then argies with you over £1.90. Disgraceful., There really are some doisgraceful people on the LGBT scene and I can only assume John - mental health has something to do with it as who would act that that and all over £1.90p ? Simon.
Pleased that yu put him in his place John. well done. BM.XXX
Good one John. People get away with bad attitude because many put up with it and say nothing. Knew you would put him in his place.. ha ha .. I can just see it. Good for you John. If you ever need someone to come and thump 'em for you .. I'm your man. Will always defend you against those less worthy, and will a