BA passenger frustrated at BA ‘not answering 42 of his calls’

sylvie.wilkinson@reachplc.com

Passengers at London’s Heathrow Airport have been dealing with chaotic scenes today as hundreds of flights have been cancelled. (Monday 04/04/22 )

The ongoing disruption has been caused by members of staff calling in sick to work after coming down with Covid-19.

One passenger at the scene told MyLondon this morning that he was forced to come to the airport in person two months before he is due to fly , following claims British Airways (BA) failed to answer 42 of his calls. Mr Rolinson, 83, is due to fly to Seville with his wife, 77, in June.

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“I phoned 42 times to the telephone number I was given and couldn’t speak to anyone, and so I’m rather concerned that they’re not going to help me,” he said.

“I came all the way here just to speak to someone. You have to go back through this telephone number which is helpless. I’ve flown British Airways for the last 50 years, I’m not going to be pushed around by them.”

Mr Rolinson claimed he has been told his BA flight has been put with another airline.

BA alone has so far cancelled almost 90 flights to and from Heathrow this morning following the shortages, Good Morning Britain has reported.

Travellers have taken to Twitter to express their frustration. Some passengers report being given only 10-minutes notice for a 10-hour flight delay. Over the weekend, EasyJet cancelled more than 200 flights, leaving passengers stranded across a number of airports.

An EasyJet spokesperson said yesterday:

“As a result of the current high rates of Covid infections across Europe, like all businesses easyJet is experiencing higher than usual levels of employee sickness. We have taken action to mitigate this through the rostering of additional standby crew this weekend, however, with the current levels of sickness we have also decided to make some cancellations in advance which were focused on consolidating flights where we have multiple frequencies so customers have more options to rebook their travel, often on the same day."

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JB Comments: Sorry. But I have little sympathy for anyone who gets stuck in a ferry queue for hours and hours - or stuck at an airport where no flights are going - as we all know the hassles involved at the best of times an despite what many think, Covid is not yet over and companies are crippled with staff shortages... many of who I assume are genuinely ill while others, pretending to get extra time off paid. ( we all know this exists ... )

So if you are planning going away over Easter, just remember the venues in the UK are going slowly bust while you sit at airports for trips that either get cancelled and you fight to get your money back, or you get out there and then have a hassle getting back, and if this is how you want to spend your Easter break, then no complaints when the UK gay hotels all close are are gone.

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