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I am being sued.




Just as we are about to re open I find I am being sued by someone who didn't turn up for Christmas as he assumed we had - incorrectly I might point out - cancelled the event and he was refused a refund at the time because he did not cancel, did not turn up and therefore, he looses 100% of his money.

I am strict with our Cancellation Policy because the few really do try and mess about - financially - and I will not enter into game-playing when it comes to business.

Christmas is a HUGE amount of work beforehand, and when customers do not turn up and expect their money back, then I have been put to a mountain of preperation work, and all for nothing - so our strict Cancellation Policy holds firm.


It is currently going to mediation and I shall be flexible, but firm, as I am not about to surrender to a fool who should have known better and not expect a full refund for messing up.


Another man asked for a refund of £25 from 7 months ago after he misread e mails sent at the time and is another who expects a full refund - and I think he assumes we have free banking, and that my time is also for free and considering it took 6 e mails from me before he offered the correct information needed - there is no way he will get a penny back. ( Read my response to him at the bottom of the page. )


What astounds me.



I am offered an extremly unprofessional approach to business. I REALLY shouldn't have to ask and ask and ask to get what should be common sense - like your name for a start where I am expected to know who is on the phone with absolutely no explanation of who and what ... and I am astounded how many men, of a ' certain age' like me - SHOULD KNOW BETTER but assume they don't need to actually THINK when doing business with me and it causes so much extra work which, quite simply, irritates - when with just a little thought ... just some consideration ... just some respect and offering the kind of professional approach you would offer British Airways or any other corporate body but feel they can forget all that when dealing with a smaller venue, and it does annoy.


The again today after 4 days dealing with a customer where he booked for a weekend and then asked for a price to extend by 4 nights, a price was given and the Diary checked and e mail returned and it was all agreed he wanted the extra days and then after making the charge and sending him an e mail receipt for the extra days, suddenly he is all confused and he doesn't want them and didn't know what he was doing yet HE ASKED ME FOR THE EXTRA DAYS and now I am forced to refund those extra nights charged ;- and for my time and effort will retain £50 as my time has been wasted at a busy time and I could sit here and cry ...


STOP FUCKING WITH ME - I HAVE ENOUGH TO DO WITHOUT BEING FUCKED AROUND WITH.

So it has cost him £50 - but I would prefer not to have the £50 and not to have the extra stress, hassle and fuck up as I am sure the customer is pissed at being charged £50 and he was everso apologetic and I hate to be harsh but - I am not here to be messed with and now my dog has not been for her walk , I have not been able to do half the things I had planned and all because one man messes about.


GET YOUR FUCKING ACT TOGETHER. Not a word about ' How are you - How is your business coping with lockdown - Hope you are all well - Have you had your jabs yet ? - Thanks for the weekly Blog ' - not a single word showing any kind of care - any kind of thought for another, all that was offered was for his money and - sorry - but under the conditions we are all in, that kind of cold hearted thoughtless attitude SUCKS BIG TIME and that kind of self centred me me and only me - attitude - also SUCKS - and I am not afraid to read the riot act at some of these selfish assholes who only see as far as their own lives and not a moment spent thinking about others.


One sentence - one - ' Hope you are well' is all that is needed - something personal as I am not a corporation.


I appreciate there is a lot of mental health within the LGBTQ Community - but during a global pandemic where billions are affected - e mails like the ones below absolutely delight in their thought - their care and their affection offered to another at a time when we are all wanting - we are all feeling it and we are all waiting and desperately needing to get back to the real world again, and being there for each other - as this e mails below does - absolutely helps keep the spirits up, the mind focused and living in the knowledge that there are some delightful and thoughtful people out there, makes it worth while as believe me, without them, I'd have closed years ago.


Most people who ' have a job' have absolutely no idea what it is like to run their own business and to be 100% responsible and to be working and thinking and worrying and concerned 24 / 7 - and even when off - alarms can go off in the night - customers can want something in the middle of the night... and running your own business can be stressful and when the public mess about, it closed more venues than you can possibly imagine.


This is not meant to be about me. This is aimed and meant to be about YOU. How are YOU coping ? How are YOU dealing with others less fortunate than yourself? How are YOU with being there for others and putting yourself in their position, feeling their worries and anxieties, and trying to help ease and comfort. How are YOU when it comes to offering of yourself, unselfishly and with no hidden agenda - to helping, guiding, being there and being aware - seeing, feeling, sensing and knowing - others - and sometimes, putting yourself on the back burner and helping and concentrating on those far worse off than you, and being there for them.



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Some of your e mails
Scroll Down for my answer to Mr. £25 Refund.

Hi John,

I am so so happy and proud of you.You and your helpers had the required patience,

determination,courage and faith in your selves.You knew all along that there had to be a light at the end of the tunnel. Your 'gamble' paid off. I am praying that things will get even better,with the general population acting responsibly

I am looking forward to your JOF weekend-- that is my favourite fantasy

Lets all pray that the new variants disappear

Stay safe my friend.See you soon

BS


Dear John. Once again a wonderful read of the Blog. I read it all and so look forward to receiving it every Sunday. You are a very considerate person and we could do with more like you around. Geoff. Hi John. Another great read. Thanks for pointing me in the direction about Colon Cancer on your latest Blog. Hope you are keeping well and business will pick now you have re opened. I am booked in for June and look forward to meeting again. Roger T.