how to make a reservation
we do not have 'on line' booking
This protects you from 'on line hackers.'
When providing your credit / debit card details as confirmation of a booking - you are entering into a legally binding contract with Hamilton Hall and our Terms & Conditions apply.
WE DO NOT POST ANYTHING TO YOUR HOME ADDRESS UNLESS REQUESTED.
Non EU Credit Cards from outside the European Union may have a 5% charge added to the reservation charge to cover the Credit Card Charges that apply.
All EU friendly cards otherwise are free
WE DO THINGS A LITTLE DIFFERENTLY TO OTHER VENUES
WE TAKE THE FULL AMOUNT OWED FOR YOUR RESERVATION AT THE TIME THE BOOKING IS MADE
you will need to offer the following to confirm a booking.
Our Arrival Times can be SEEN HERE
LATE NIGHT ARRIVALS - If we have not been informed of an arrival after 10pm and you
arrive late, there may be a surcharge for staff waiting up. If after midnight when you
arrive and still we have not been kept 'in the loop' there will be a £50 charge for every
hour - or part of - where you are late. Please - just be thoughtful of our time and work
schedule and phone and let us know what is going on.
Late is no problem as long as we know. Early Arrivals may incur a £25 Early Arrivals Fee.
All monies charged as a penalty go towards offering FREE HOLIDAYS to the many people we help throughout the year and the many locals we help feed and look after for free.
Sorry to have all these guidelines and penalties - it comes about after years of being messed about, abused and blatant fraud from a few, and we have to protect ourselves.
Recently a guy used a credit card that would not clear. 3 times I tried and 3 times is would not clear. So he popped in unnannounced the day before to sort out his booking and once again, his card would not clear and he INSISTED he put it in the maching as - clearly - I didn't have a clue how to process his card in the correct manner, and - well - you guessed it - it was rejected twice more. He then turned angry ( I think he had a few bevvies before coming here ) and abusive and after trying to reason with him for 5 minutes and where I kept trying to exdlain it had nothing to do with us but was his card and his bank that were at fault - it turned physical after we asked him to leave and he refused. I threatened to call the police and he clung onto door frames so we could not get him out - which eventually the 3 of us did and he went out screaming at me - when the problem was 100% his own - his card and his bank and NOT ME. We got the abuse. We will be talked about and bad mouthed when this was 100% his problem and I am left angry and abused. This is the kind of thing that rarely happens, but is thrown at us by a few on the gay scene who assume it is okay to abuse others on the gay scene and that we will put up with it WHEN WE DAMNED WELL WILL NOT.
Based upon information provided by HAMILTON HALL regarding its policies, procedures, and technical systems that store, process and/or transmit cardholder data,
HAMILTON HALL has performed the required procedures to validate compliance with the PCI DSS.
© 2015 Trustwave • Ph: 877-262-4766 • (312-873-7500 outside U.S. or Canada) •
HAVE YOUR CREDIT / DEBIT CARD READY
A PEN AND PAPER
YOUR READING GLASSES
DIARY / CALENDER FOR ALTERNATIVE DATES ( just in case )
Your Name ( as it appears on the card )
BOOKING NAME MUST MATCH THE NAME ON THE CARD
HAVE THE DATES YOU WANT READY - and some alternative dates.
Phone number ( Land line or Mobile )
Card number In groups of 4 numbers as shown on your card
and NOT in one long line of numbers please
Security number ->>> see here >>>
The cards postal address - Post Code first
House / Flat numbere mail address / or full postal address
e mail address
The e mail address and/or postal address must be the correct address for the person whose name is on the card - whose name is on the reservation and whose phone number and details are attached.
We do not accept reservations using some one elses card details.
We will then process your reservation and send an e mail of confirmation.
If no e mail address is available and we have to send confirmation via 'snail mail' this may take a little longer and a 'hard copy receipt' will have a charge of £10.
If there are any incorrect details, please inform us straight away as it may be too
late on the day of arrival. Mistakes happen to us all - at times.
NO CREDIT CARD CHARGES ADDED
UNLIKE MANY OTHER VENUES
We do not have 24 hour reception staff - please respect our times for phoning - do not wake me at midnight or 7am as it will not be appreciated
INTERNATIONAL PHONE CALLS & NUMBERS WITHHELD
We get scores of Tele Sales Calls from International and Number Withheld numbers and
WE DO NOT ANSWER THESE FOR OBVIOUS REASONS.
If you are calling from outside of the UK or your number is withheld - PLEASE E MAIL US INSTEAD AS YOU MAY NOT BE ANSWERED
WE DO NOT TAKE CHEQUES
unless with prior arrangement, allowing 7 working days to clear the banking system and an admin charge of £25 is added to cover our extra workload involved..
APOLOGIES FOR THIS - BUT WE HAVE THIS IN ORDER TO PROHIBIT THE TIME WASTERS, THOSE WHO CHOOSE TO MESS US ABOUT, IRRESPONSIBLE AND UNPROFESSIONAL ATTITUDES AND BLATANT FRAUD AND CORRUPTION.
EXTRA ADMINISTRATION CHARGE ( between £10 - £100 )
If a card number is rejected by the bank and we have to phone / e mail and get another card number:
Or you have given incorrect details:-
Change credit card numbers and dick about taking forever to do a simple thing.
Or if you do not have enough clearance on your card for the amount to be charged:-
Or if you use several different e mail addresses in making a single booking and cause confusion:-
Or you ignore what we have requested from you and decide to do it ' your way' which is counterproductive and makes more work for us:-
Or if you send us unsolicited abusive emails.
Or if you constantly e mail with bits and pieces and still we have not received all the correct information requested
Or if we have multiple e mails for a simple booking:-
Or if you make a reservation and then because of no funds in your credit / debit card account we have to wait to take payment and we try multiple times to get card clearance :-
If you take our Room Key with you on departure - and you do not pop it in the post to be returned to us, a £25 per key will be charged. Being part of a Security System makes these keys expensive and difficult to replace.
PLEASE be thoughtful of our work schedule and the amount of hours we work each day. Offering a proficient and professional approah - both ways - as far as we all can, really does help and if we make mistakes, we offer compensation ( free night - free weekend and or a free meal ) and an apology. We all make mistakes and expect a mature response in reply.
FRAUD & HACKING
We do not have 'On Line Bookings' - please e mail or phone.
Hackers are hacking into hotel web sites and stealing your data held on file along with your credit card details etc. and then charging your card for thousands of £ and $ - and is a big problem at present within the hospitality industry..
HAMILTON HALL CONFIRMS YOUR PROTECTION - as we do NOT HAVE ON LINE RESERVATIONS and we DO NOT keep your details in a data base except your e mail address - so you are a LOT SAFER.
HAMILTON HALL IS A NOT FOR PROFIT VENUE - PLEASE RESPECT THIS