how to make a reservation
we do not have 'on line' booking
PHONE OR E MAIL
Your Name ( as it appears on the card )
BOOKING NAME MUST MATCH THE NAME ON THE CARD
HAVE THE DATES YOU WANT READY - and some alternative dates.
Phone number ( Land line or Mobile )
Card number In groups of 4 numbers as shown on your card
and NOT in one long line of numbers please
Security number ->>> see here >>>
The cards postal address - Post Code first
House / Flat number / mail address / & full postal address
e mail address
The e mail address and/or postal address must be the correct address for the person whose name is on the card - whose name is on the reservation and whose phone number and details are attached.
We do not accept reservations using some one elses card details.
We will then process your reservation and send an e mail of confirmation.
If no e mail address is available and we have to send confirmation via 'snail mail' this may take a little longer and a 'hard copy receipt' will have a charge of £10.
If there are any incorrect details, please inform us straight away as it may be too
late on the day of arrival. Mistakes happen to us all - at times.
Please plan ahead when you call to make a reservation
HAVE YOUR CREDIT / DEBIT CARD READY
A PEN AND PAPER
YOUR READING GLASSES
DIARY / CALENDER FOR ALTERNATIVE DATES ( just in case )
WE DO THINGS A LITTLE DIFFERENTLY TO OTHER VENUES
WE TAKE THE FULL AMOUNT OWED FOR YOUR RESERVATION AT THE TIME THE BOOKING IS MADE
between 10am - 8pm
IF PHONING FROM ABROAD OR FROM A WITHHELD NUMBER - WE MAY THINK YOU ARE A CALL CENTRE SO PLEASE - BE AWARE
or e mail
APOLOGIES FOR THIS - BUT WE HAVE THIS IN ORDER TO PROHIBIT THE TIME WASTERS, THOSE WHO CHOOSE TO MESS US ABOUT, IRRESPONSIBLE AND UNPROFESSIONAL ATTITUDES AND BLATANT FRAUD AND CORRUPTION.
EXTRA ADMINISTRATION CHARGE ( between £10 - £100 )
If a card number is rejected by the bank and we have to phone / e mail and get another card number:
Or you have given incorrect details:-
Change credit card numbers and dick about taking forever to do a simple thing.
Or if you do not have enough clearance on your card for the amount to be charged:-
Or if you use several different e mail addresses in making a single booking and cause confusion:-
Or you ignore what we have requested from you and decide to do it ' your way' which is counterproductive and makes more work for us:-
Or if you send us unsolicited abusive emails.
Or if you constantly e mail with bits and pieces and still we have not received all the correct information requested
Or if we have multiple e mails for a simple booking:-
Or if you make a reservation and then because of no funds in your credit / debit card account we have to wait to take payment and we try multiple times to get card clearance :-
If you take our Room Key with you on departure - and you do not pop it in the post to be returned to us, a £25 per key will be charged. Being part of a Security System makes these keys expensive and difficult to replace.
PLEASE be thoughtful of our work schedule and the amount of hours we work each day. Offering a proficient and professional approah - both ways - as far as we all can, really does help and if we make mistakes, we offer compensation ( free night - free weekend and or a free meal ) and an apology. We all make mistakes and expect a mature response in reply.
HAMILTON HALL IS A NOT FOR PROFIT VENUE - PLEASE RESPECT THIS